Relational Coordination Research Collaborative

It's been an exciting month for expanding the impact of relational coordination in healthcare, community health and wellness, public safety, and education.

The New York State Department of Health brought together health systems from every corner of the state earlier this month. Keynote speaker Don Berwick made a powerful case for investing in the social determinants of health, while my keynote showed how relational coordination enables health systems to integrate social and behavioral care with traditional healthcare.

Dedicated clinical leaders at Stanford Health Care learned how to integrate relational coordination methods with their lean methods - for more on integrating RC and lean, see below for a newly published paper by McMackin and Flood.

School leaders in an historic change initiative by the New York City Dept. of Education and the United Federation of Teachers called the Bronx Collaborative Schools Plan will participate this week in an orientation led by an RCRC team from Brandeis and Harvard - stay tuned for more about this exciting work!

- Jody Hoffer Gittell (Executive Director, RCRC)

Partner Updates

A big welcome to the newest members of the RCRC partner community from the Veterans Health Administration (USA), from Brandeis University (USA), from CareOregon (USA), and from GE Aviation (Ethiopia).

And congratulations to Janet Steinkamp of Grand Canyon University (USA) who successfully defended her dissertation proposal!  It's called Communication Training, Patient Centered Care Teams, Relational Coordination, and the Colorado Patient Centered Medical Home: A Causal Comparative Study.

New Publications About
Relational Coordination

Miller, J. G. (2019). Managers, do these things to set your employees (and your team) up for success. Fast Company.

McMackin, John, & Patrick Flood (2019). A theoretical framework for the social pillar of lean. Journal of Organizational Effectiveness.

Ghaffari, Affan, Rebecca Wells, Liza Creel & Mónica Siañez (2019). A relational perspective on care coordination. Health Care Management Review.

Ekwueme, O. (2019). Nigerian Hospital-Based Interprofessional Collaborative Patterns and Organizational Implications. Doctoral Dissertation, Walden University.

Hayes, Mitchell, David Schlundt, Kemberlee Bonnet, Timothy J. Vogus, Sunil Kripalani, Michael T. Froehler & Michael J. Ward (2019). Tales from the trips: A qualitative study of timely recognition, treatment, and transfer of emergency department patients with acute ischemic stroke. Journal of Stroke and Cerebrovascular Diseases.

Fu, Na, Janine Bosak, Patrick C. Flood, and Qinhai Ma (2019).  Chinese and Irish professional service firms compared: Linking HPWS, organizational coordination, and firm performance. Journal of Business Research.

February Partner Cafe: Relational Coordination and Readiness for Change
February 28, 2019
4:00 - 5:00 pm ET 
Optional continued discussion from 5 - 5:30 pm ET

Change is challenging for organizations, particularly when it involves changes in roles and relationships. Readiness for change is therefore a major area of interest for both practitioners and researchers in the RC community. 

Change agents need to assess readiness so their change efforts are not wasted, and so they can create readiness where it doesn't already exist.  Researchers want to build new theory and evidence about readiness for change.

In this Cafe, we will ask: What is readiness for change? Readiness for what type of change - technical, relational or structural? What can an organization do to become ready for change? What tools can be used to assess readiness - and to create readiness?  How can a coach or facilitator communicate lack of readiness to an organization in a way that can be received?


Darren McLean and colleagues, Gold Coast Health (Australia)

Jen Potts and Robert Merchant, Billings Clinic (USA)

Claus Jebsen, Institute for Cocreating Leadership (Norway)

Jonathan Scaccia, The Wandersman Center (USA)


Jody Hoffer Gittell, RCRC, Brandeis University (USA)

RC Cafes are open to all RCRC partners. 

Upcoming RC Events

Leading Organizations to Health

March 2019 in Loveland, Colorado

Led by Diane Rawlins (InsideOut Consulting, LLC) and Tony Suchman (Relationship Centered Healthcare)

Improving Work Processes Through Relational Coordination: Integrating the RC Survey into Interventions

April 12-13, 2019 at Brandeis University, Waltham, Massachusetts

Led by Marjorie Godfrey (The Dartmouth Institute Microsystem Academy) and Jody Hoffer Gittell (RCRC, Brandeis University)

Advanced Methods for Improving Relational Coordination: A Toolkit for Leaders and Facilitators

June 4-5, 2019 at Kaiser Permanente Building, Portland, Oregon

Led by Diane Rawlins (InsideOut Consulting, LLC) and Anthony Suchman (Relationship Centered Healthcare)

2019 POS Research Conference

Hosted by Center for Positive Organizations, University of Michigan

June 5-6, 2019 in Ann Arbor, Michigan

Solving complex challenges often requires relational coordination across multiple entities, based on shared goals, shared knowledge, and mutual respect. The 9th Annual RCRC Roundtable will showcase efforts where relational coordination across individuals, groups, organizations, and sectors has contributed to the development of innovative solutions.  

We welcome leaders, change agents and researchers to share their work and to identify new opportunities to apply the transformative approach of relational coordination in their own work.

Catalyst HTI, an innovation ecosystem that brings together the private sector, government, academic and non-profit organizations with healthcare providers and payers to deliver impactful change, will host us in Denver's River North Art District. Through this first-of-its-kind ecosystem and the welcoming activities, our host committee will introduce us to a dynamic mix of the old and the new Colorado. 

Transforming Relationships for High Performance
Relational Coordination Research Collaborative
Heller School for Social Policy and Management at Brandeis University | @relationalcoord |