Relational Coordination Research Collaborative

Dear all--

I am happy to see more daylight as we move into February - and to see signs of movement into a more positive era of idealism and change. Join us for a talk this week by Professor Marshall Ganz of Harvard's Kennedy School on "People, Power and Change" where he will connect his community organizing methods with RC change methods. Below you'll also find the newest RCRC partners and RC publications from the month of January.  On behalf of our team and our wonderful board, take care and be well!

Jody Hoffer Gittell

Partner Updates

A big welcome to the newest members of the RCRC partner community who joined in January from the Veterans Health Administration (USA), Brandeis University (USA), Saybrook University (USA), and Université de Sherbrooke (Canada). The Center for Positive Organizations at University of Michigan (USA) is accepting applications for an exciting post-doctoral scholar role until February 1. Vasilica Maria Margalina (Ecuador) is co-editing a new book called Management and Inter/Intra Organizational Relationships in the Textile and Apparel Industry and is excited to announce the call for chapters with the RCRC community.


Advancing Relational Technology: A Summary of the January RCRC Partner Cafe

What makes a technology relational?   Our panelists and participants concluded that it's not just the design - it also depends greatly on how the technology is used.  Contrary to the original RC theory where shared information systems were expected to support the development of relational coordination, our panelists argued that relational coordination is needed to achieve the potential of shared information systems. Interesting, this argument is consistent with the emerging Relational Model of Organizational Change (Gittell, 2016)!

Ben Kragen (Brandeis University, USA) proposes that telemedicine can support coordination between patients, healthcare providers and social supports.  However he argues that the technology by itself may not be sufficient.  Relational coordination in the form of shared goals, shared knowledge and mutual respect between the different roles may have to be strengthened in order to achieve the potential of telemedicine.  

Margot Tanner (The Walker Project, Switzerland) shared how hospital teams she works with coordinate care through lean methods, aided by both analog and digital tools. However “information is not communication. To connect per click is not to relate.” 

Carmen De Pablos Heredero (Rey Juan Carlos University, Spain) shared her research in higher education where students use digital networks to share not just information but experiences as well.  Through digital networks, schools can promote cooperative work and learning by doing to activate students as “knowledge producers instead of passive consumers.”

RCRC partners can access a video recording of the presentations and the conversation that followed.  


Upcoming Events

Spring 2019 RC Partner Cafes

Thursday, February 28*

RC and Readiness

4-5:00 PM ET - Discussion

5-5:30 PM ET - Optional Networking

Thursday, March 21

RC in Supply Chains: Managing for Coordination and Equity

10-11:00 AM ET - Discussion

11-11:30 AM ET - Optional Networking

Dana Minbaeva (Copenhagen Business School, Denmark) and Vasilica Maria Margalina (Universidad Tecnica de Ambato, Ecuador)

Thursday, April 18 

Supporting Change Teams in RC Change Initiatives

4-5:00 PM ET - Discussion

5-5:30 PM ET - Optional Networking

Julie Wilson (Institute for the Future of Learning, USA) and Patrick Daly (North Reading School District, USA)

Thursday, May 16

Assessing the Organizational Structures That Shape Relational Coordination - A New Tool

10-11:00 AM ET - Discussion

11-11:30 AM ET - Optional Networking

Jody Hoffer Gittell (Brandeis University, USA) and Jon Erik Børresen (Alaric, Norway)

*4th Thursday of the month to accommodate school vacation schedules

A new cohort of Leading Organizations to Health will be launched this March, led by RCRC Certified Professionals Diane Rawlins and Tony Suchman, including four three-day sessions at a Colorado guest ranch. 

RC Intervention Training will be offered April 12-13 at Brandeis University. Please join Marjorie Godfrey (The Dartmouth Institute) and Jody Hoffer Gittell (Brandeis University) for a 1.5-day workshop, followed by three online workshops in the Summer and Fall to support implementation of your RC initiative.

The 2019 RC Partner Cafes are scheduled (see to the left)!  We now offer one Cafe per month focused at the intersection of RC research and practice. Cafes are held the third Thursday of each month at 9 am ET or 4 pm ET to accommodate different time zones. Cafes remain open 30 minutes after the discussion for partners to network.

2019 POS Research Conference will be held June 5-6.

Last but not least, the 9th Annual RCRC Roundtable will be held in Colorado in October.  The date and theme will be announced very soon - abstracts for RC research, practice and teaching are due June 1!

New Publications

Take a look at new papers about RC that were published this month! A new paper by Erin Abu-Rish Blakeney, Danielle Lavallee, Dawon Baik, Susan Pambianco, Kevin O'Brien and Brenda Zierler called Purposeful interprofessional team intervention improves relational coordination among advanced heart failure care teams, an exciting study of an intervention using relational coordination and TeamSTEPPS published in the Journal of Interprofessional Care. Additional papers were published by National Institute for Health and Welfare, Nursing Forum, IEEE, International Journal of Technology Assessment in Health Care, Proceedings of the Hawaii International Conference on System Sciences, and Intensive and Critical Care Nursing.
Transforming Relationships for High Performance
Relational Coordination Research Collaborative
Heller School for Social Policy and Management at Brandeis University | @relationalcoord |